Privacy Policy

Maya Support Services Pty Ltd values and respects the privacy of all visitors to our website and of anyone who engages with our services. We are committed to protecting personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant requirements under the NDIS Quality and Safeguards Framework.

This website does not conduct online surveys nor distribute email bulletins without the consent of recipients. Any personal information provided to us via this website, email, phone, referral forms, or other communication channels is collected and used solely for lawful purposes related to service delivery, enquiries, and compliance obligations.

Collection of Personal Information

You may browse our website without providing personal information. However, to access certain services or features, including submitting a referral, requesting support, applying for employment, or contacting us, you may be required to provide personal or sensitive information.

This may include, but is not limited to:

• Full name, address, phone number, and email address
• Date of birth
• NDIS number and plan details
• Health, disability, or support-related information relevant to service provision
• Cultural, language, or religious preferences where relevant to care
• Employment-related information for job applications

Sensitive information is collected only where reasonably necessary to provide safe, appropriate, and person-centred supports.

Storage and Security of Personal Information

Maya Support Services primarily collects and stores personal information in secure electronic systems. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Secure servers and password-protected systems
• Restricted, role-based access to information
• Confidentiality agreements for staff and contractors
• Secure handling of physical records where applicable

Access to personal information is limited to authorised personnel who require it to perform their role.

Use of Personal Information

Personal information collected by Maya Support Services may be used for:

• Delivering NDIS supports and services
• Communicating with participants, families, nominees, and support coordinators
• Managing referrals, rostering, invoicing, and service agreements
• Meeting compliance and reporting obligations under NDIS legislation
• Improving service quality and operational effectiveness

We may also collect non-identifiable information such as browser type, pages visited, and access times to help us understand website usage and improve user experience.

Disclosure and Sharing of Personal Information

We may disclose personal information where lawful and necessary, including to:

• Support coordinators, plan managers, or allied health professionals involved in your supports
• Government agencies such as the NDIS Quality and Safeguards Commission
• Administrative, IT, or professional service providers engaged by us

All third parties are required to comply with confidentiality and privacy obligations. We do not sell, rent, or trade personal information.

Personal or sensitive information is not transferred overseas without consent, unless required or authorised by law.

Accessing and Correcting Your Information

You have the right to request access to your personal information and to request corrections if you believe the information is inaccurate, incomplete, or out of date. Requests may be required in writing for security purposes.

Where permitted by law, a reasonable administrative fee may apply for accessing records.

Changes to This Privacy Policy

Maya Support Services Pty Ltd reserves the right to update this Privacy Policy at any time. Any changes will take effect once published on our website. We encourage you to review this page periodically to remain informed.

If you do not agree with this Privacy Policy, you should refrain from using this website or our services.